Refund Policy and Return Policy

 

What is your return policy?

The Moon Deck accepts returns, but your return cannot be used and must be in its original condition and shipped back in its original packaging within one week of when you receive your order. Customers are responsible for all shipping costs. We do not refund shipping costs and do not pay for return shipping costs. Once we receive your return and confirm that it is in its original condition and packaging, we will process your refund. Please note that customers who enter incorrect shipping addresses or refuse delivery due to customs or other shipping fees will receive their refund minus any "return-to-sender" fees imposed by the shipping company once the order is return to us. 

If you need to make a return, please email us at info@themoondeck.com. Be sure to include: your order number, full name, original shipping address, and reason for return in your email. Your return must have a postmark date that is within seven days of when your package was delivered to you.

If you receive a damaged or incorrect product, please contact us within 14 days of delivery and we will send you a replacement. 

 


Can I return my Moon Deck even though I purchased it from another store or website?

No, this is not possible unfortunately. Please contact the store or website from which you purchased The Moon Deck. 


Return-to-sender

If orders are returned to us due to an incorrect address or refusal to pay customs fees, the order can be shipped back to the customer at the customer's expense including any "return-to-sender" fees imposed by the shipping company.  Alternatively, we can refund the customer for the cost of the deck minus any shipping charges and "return to sender" fees imposed by the shipping company. 

 

How do I cancel my order?

Please email info@themoondeck.com with the subject “CANCEL ORDER” and we will try our best to cancel your order before it ships. If the order has already been processed and shipped, then we cannot cancel it. Contact us immediately to avoid this.